TERMS & CONDITIONS

 

Bakery Classes

By booking any of our courses you agree to abide by our terms and conditions.

What’s included:

Ingredients, utensils, knives, equipment, aprons. 

We reserve the right to make amendments to course content and recipes without notice.

 

Age requirements:

All minors under the age of 5  may not attend as the class and equipment will not be suitable for their needs. Minors under the age of 16 must be accompanied by an adult who is also participating in the workshop. 

Health & Safety:

All participants should wear shoes with flat, non-slip soles and covered toes. We recommend wearing sensible clothing and are not liable for any damage that occurs to clothing. If you have been or are suffering from food poisoning or an upset stomach (or have come into contact with anybody who is exhibiting these symptoms) within 48 hours of the course, we would ask that you not to attend and contact ourselves. All open wounds must be covered, ideally with a blue plaster. If you don’t have a blue plaster, let us know on arrival and we will be happy to provide one.

Special dietary requirements & food allergies:

Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

Lateness:

Starting on time is crucial. It is essential you arrive promptly for your workshop.

If you are late, please be aware that the class may have started. If you have missed essential parts of the class a refund will not be provided.

Payment:

All payment must be made in full at the time of booking. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.

Liability:

We will not accept responsibility for the loss of any personal possessions.

 

Acceptable usage of course content:

Recipe booklets and reference materials are provided to support students in their ongoing development these are issued for personal use only. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission. 

Cancellations:

To request a cancellation you must provide written notice via email. Unless you have received acknowledgement from us that we have received your request, you cannot consider your request delivered. 

 

Course cancellations more than 14 days from of the start of your course: 

You may request a change of course date up to 14 days before the start of the course and we will transfer you to another course date, subject to availability, without cost.

You may also request a refund up to 14 days before the start of the course you have booked.

 

Course cancellations within 14 days of the start of your course

Most bookings for courses are made months in advance. It is therefore often hard for us to resell any places within 14 days of the start of the course, and any cancellations within this time can result in lost revenue that affect the ability of deliver quality courses.

If you wish to reschedule your course within 14 days of the start date, we will accommodate you, however a processing fee of £25 will be charged. If you wish to cancel your booking within 14 days of your course, you will forfeit your course fees. If we are able to resell your place, we will reimburse you with your course fee minus a processing fee of £25; however, if we are unable to resell your place, you will not be reimbursed.

If a person that is booked on a course fails to attend for any reason, they will not be entitled to a refund or a rebooking of another course.

Gift vouchers:

Refunds are not available on gift voucher purchases. Gift vouchers are valid for 1 year from their date of purchase.

Cancellations by Bella's Bakery & Cooking School

Bella's Bakery & Cooking School is entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course. We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.

 

CAKE ORDERS TERMS & CONDITIONS

Wedding Cakes/Celebration Cakes:  : We require a 25% non-refundable deposit to confirm an order and hold the date. The remaining payment is due 2 weeks before the delivery date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees). 

 

© 2019 Bella's Cakes